Frequently Asked Questions
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What is a DBS/CRB check?

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. Therefore, it replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Who needs a DBS/CRB check?
You might need one to demonstrate your suitability to a potential employer for a job (for example, if you are going to be working with vulnerable people), apply for licences, such as if you are looking to sell alcohol, or also to apply for visas when travelling overseas.
Will I need a DBS/CRB check when I start a new job?
That is entirely up to your new employer, and what they require. They may accept your last certificate, or may request that you get a new one, so you should ask what their policy is.
How long does it take to receive my certificate?
It takes anywhere between 2 and 7 days to get your certificate. However, certificates are issued by Disclosure Scotland and The Disclosure & Barring Service England & Wales, and therefore the issue time is out of our hands. Also, please note that it could take longer if further information is requested by us and / or the Disclosure & Barring Service.
What happens after I have submitted my application online?
Your application will be thoroughly checked by our professional team of advisers. If there are any errors or omissions, we will email you and ask you to correct these. Then we will ask you to get your documents ‘verified’ by a ‘Responsible Person’ (anyone other than family). We will email you the forms and guidance for the ‘Responsible Person’ route to get your identification documents certified. Once we have received all of the information required, we will process your application, and email you your unique reference number.
What does a DBS check show? The different levels

Basic DBS check: Contains details of any unspent convictions or conditional cautions the applicant has.

Standard DBS check: Contains details of any spent or unspent convictions, cautions, reprimands or warnings the applicant has, as long as they’re not protected.

Enhanced DBS check: Contains the same information as a standard check, as well as any relevant information held by the applicant’s local police force.

Enhanced DBS check with a check of the barred list/s: Contains the same information as an enhanced check and shows whether the applicant has been barred from working with children and/or vulnerable adults.

How to upload my documents on to the application?
  • Please upload the documents in the link provided in the original email.
  • Email documents to the following email address [email protected] and we can uploaded them on your behalf.
  • You may also send your documents via post to; DBS Apply, Lancashire Training Centre: 8 Heaton St Blackburn Lancashire BB2 2EF however sending your documents by post may delay the processing of your check.
Please can you add me to the update service?
We can confirm we do not offer an update service.
How do I track my application?
You can request a tracking link via email or by calling us, we will then send all information via email along with your reference.
How do I send you my documents if I do not have a scanner?
We can confirm that we can accept photos of your documents, please attach them in an email and we can upload them on your behalf.
Can I upgrade my application to enhance?
Unfortunately, we cannot accept a Standard or Enhanced check application from an individual.

As stated on our website:

An individual cannot access a Standard/Enhanced DBS Check themselves; this must be applied for by the organisation the individual is working for.

If you wish to obtain an Enhanced/Standard DBS Check on yourself, the organisation that requires it from you, will need to apply for our Organisation Application.

We are sorry but this matter is out of control.

How do I request a refund?
We require all refund request in writing.

Please email your request to  [email protected]

Who can be my Identity Checker?
  • They personally known you for at least 12 months
  • The person may  not be related to you by birth or marriage, or in a personal relationship with you (this includes partners, in-laws, and step-parents)
  • The person does not live at the same address as you
  • They are a permanent resident of the UK (or from your local area.)
Can I use your service if I am and American citizen living in the UK?
Yes, we can process your DBS check , you will need to provide documentation with your current address.
If I have recently returned to the UK or was born outside of the UK, Can I still obtain DBS Check?
Yes, however we cannot guarantee the result of the check or time frame.
How do I get my documents verified and responsible person form filled on when we are all on lockdown?
Please upload the identity checking form and the required documents via the link that was provided in the original email.

We understand due to the lock-down restrictions the government has imposed,

this may be difficult. For this reason, we have put some provisions in place.

Please fill the form in with their details, we do not require a signature.

We can then contact them if we need to.

If you have any queries. Feel free to contact us.

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